Privacy Policy

Howard Miller Internet Privacy Policy:

Howard Miller recognizes the privacy concerns of visitors to its sites on the Internet. Specifically, Howard Miller recognizes the importance of protecting the privacy of personally identifiable information collected about the visitors to Howard Miller’s Web site. As a general policy, no personally identifiable information is automatically collected from visitors to Howard Miller’s sites, unless you provide Howard Miller that information voluntarily.

INFORMATION COLLECTION AND USE

Howard Miller gathers information about Web site visitors to improve the caliber of online information and services offered. There are two forms of data that Howard Miller collects: site visitor data and personal information voluntarily provided to Howard Miller by site visitors.

SITE VISITOR DATA

Howard Miller routinely gathers data on Web site activity, such as how many people visit the site, the pages they visit, etc. Site visitor data is:

Collected on an aggregate, anonymous basis, which means no personal information is associated with this data.
Gathered through the use of Web server logs and cookies. A Web server log is a file where Web site activity is stored. A cookie is a small piece of information that a Web site sends to a visitor’s computer, which is stored on the visitor’s hard drive. Howard Miller uses cookies to track repeat visits, track usage patterns and better serve you. The cookie does not extract personal information about you. Most browsers provide a simple procedure to reject cookies or enable you to control whether you want to receive cookies through prior notification.
Shared among the Howard Miller family of companies to improve site content and overall service.

PERSONAL INFORMATION

Howard Miller collects personal information submitted from site visitors, such as a visitor’s name, address, phone number, e-mail address, etc. Some areas of the Howard Miller website require registration and login. For access, you will need to provide your email address, and a one-time PIN will be sent to you for verification. You are solely responsible for keeping your email and any PINs confidential. You are responsible for all actions taken using your email and PIN, whether or not you authorized them. Please immediately notify Howard Miller if you believe your account has been compromised or if you detect any unauthorized use.

Personal information (such as name, email address, and phone number) provided at checkout, signup forms, or elsewhere on our site may be used to send:

Abandoned cart reminders
Promotional and marketing offers
Customer service communications

E-MAIL COMMUNICATIONS

Any comments or questions sent via e-mail to Howard Miller might be shared with our customer service representatives, independent sales representatives or those employees most capable of addressing your questions and concerns. Howard Miller will retain your communication until we have done our best to provide you with a complete response and then will either discard it, or, in some cases, archive it. Please be advised that most email systems do not provide a means for completely secure and private communications. Non-encrypted email communications may be accessed and viewed by others while in transit to or from Howard Miller. For that reason, do not use e-mail to communicate information to Howard Miller that you consider to be confidential. Howard Miller will not sell, trade or otherwise disclose personal information or email communication outside the Howard Miller family of companies unless required to do so by legal, judicial or governmental proceedings, or unless required to do so in accordance with any authorization you have given us.

By providing your email address, you agree to receive promotional emails, newsletters, and checkout/cart reminders from Howard Miller. These communications may include product updates, offers, and company news. You may unsubscribe at any time by clicking the “unsubscribe” link included in our emails.

SMS/TEXT MESSAGE COMMUNICATIONS

By providing your phone number at checkout or through any signup form, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders, special offers, product updates) from Howard Miller.

Consent is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any message. To receive help, reply HELP or contact us using the details provided in this Privacy Policy.

THIRD PARTY SERVICE PROVIDERS

Howard Miller uses third-party service providers, including Klaviyo, to deliver SMS and email marketing communications. These providers process customer data on our behalf and in accordance with this Privacy Policy. We require all providers to maintain appropriate security measures and comply with applicable data protection laws.

DATE RETENTION & CUSTOMER RIGHTS

We retain SMS and email communication data for as long as needed to provide you with our services or as required by law. You may request access to, correction of, or deletion of your personal data at any time by contacting us.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

LEGAL COMPLIANCE

Our SMS and email marketing practices comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and industry guidelines such as the CTIA Messaging Principles and Best Practices.

CONSENT TO TRANSFER

Howard Miller is operated in the United States. If you are located in the European Union or elsewhere outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using this web site or providing us with your information, you hereby consent to this transfer.